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Privacy Policy

This Privacy Policy is designed to better serve those who are interested in how their personal information is used online.

Please read our Privacy Policy carefully to obtain a clear understanding of how we collect, use, protect or otherwise process your personal information in accordance with our website.

Who we are

The address of our website is: https://londonhotel.bg. The site is owned by the Grand Hotel London.

What personal data we collect and why we collect it

When you order or register on our site, you may be asked to enter your name, email address, phone number or other details in order to have a contact with you.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, register for our newsletter, respond to research or marketing communication, browse the website or use certain other features of the site in the following ways:

  • To process transactions quickly.
  • Send periodic emails about your order or other products and services.


If you have an account and log in to this site, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain personal data and is discarded when you close your browser.

When you sign in, we’ll also create a few cookies to save the login information and screen display options. The input cookies last two days and the cookies on the screen last one year. If you choose “Remember me”, your username will remain for two weeks. If you sign out, login cookies will be removed.

If you turn off cookies, this will not affect the user’s experience.

Cookies are small files that a site or service provider transfer to your computer’s hard drive through your web browser (if you allow), allowing the site or service provider’s systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the products in the shopping cart. They are also used to help us understand your preferences based on previous or ongoing activities on the site, allowing us to provide you with improved services. We also use cookies to help us collect aggregated data about site traffic and site interaction so that we can offer better practices and tools on the site in the future.

We use cookies to:

  • Understand and preserve users’ preferences for future visits.
  • Ad tracking.

You can choose to be alerted every time a cookie is sent, or you can choose to turn off all cookies. Do this through your browser settings. Because each browser is different, look in your browser’s Help menu to learn the correct way to change cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor visited the other website.

These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor their interaction with this embedded content, including tracking their interaction with embedded content if you have an account and are logged in to that site.


Google’s advertising requirements can be summarized by Google’s advertising principles. They are introduced to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

Google, as a third-party provider, uses cookies to display ads on our site. Google’s use of the cookie allows it to show ads to our users based on previous visits to our site and other sites on the Internet. Users can opt out of using the cookie by visiting the Google Advertising and Content Network privacy policy.

We implemented the following:

  • Report impressions on the Google Display Network
  • Demographics and interests


Users can set preferences for how Google advertises you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Opt-out page of the Network Advertising Initiative or by adding the Google Analytics exclusion browser add-on.

According to the GDPR, we agree to the following:

Users can visit our site anonymously.

After this privacy policy is created, we will add a link to it on our homepage or at least on the first significant page after logging on to our website.

Our privacy link includes the word “Privacy” and can be easily found on the above page.

You will be notified of any changes to the Privacy Policy:

  • On our privacy page

You can change your personal information by:

  • Send us an email
  • By signing in, you can

How is our site processed We do not track alerts?

We comply with your desire not to track you, install cookies or use advertising when there is a “Do Not Track” (DNT) browser mechanism.

Does the site allow us to track third-party behavior?

It is also important to note that we do not allow third-party behaviour to be monitored

Child protection of personal data online

We do not specifically sell to children under the age of 13.

How long will we keep your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so that it can automatically recognize and approve follow-up comments instead of keeping them in the moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their profile. All users can view, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators can view and edit this information.

What rights do you have on your data

If you have an account on this site or have left comments, you may want to obtain an exported file with the personal data we hold about you, including any data you have provided to us. You may also request that we delete all personal data we hold about you. This does not include data that we are obliged to keep for administrative, legal or security purposes.

Where we send your data

Visitors’ comments can be verified through an automated spam detection service.

How we protect your data

We do not use scanning and/or scanning vulnerabilities in PCI standards.

An external PCI compliant payment gateway processes all SS transactions.

We use regular malware scanning.

Your personal information is located behind secure networks and is only available to a limited number of persons who have special rights to access such systems and are required to protect the confidentiality of the information. In addition, all sensitive/credit information you provide is encrypted using Secure Socket Layer (SSL) technology.

We implement various security measures when a user requests, logs in, submits or has access to it to keep your personal information safe.

All transactions are processed by a provider and are not stored or processed on our servers.

Disclosure by third parties

We do not sell, trade or otherwise transfer your personal identifiable information to external parties unless we alert consumers in advance. This does not include website hosting partners and other parties that help us manage our website, conduct our business or serve our users, as long as these parties agree to keep this information confidential. We may also provide information where its release is appropriate for compliance with the law, for enforcing the rules of our site or for protecting the rights, property or safety of our or others.

However, information about visitors that cannot be identified in person may be made available to other parties for marketing, advertising or other use.

Third-party links

Sometimes, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. Therefore, we are not responsible or responsible for the content and activities of these linked sites. However, we strive to protect the integrity of our site and welcome any feedback regarding these sites.

We collect your email address to:

  • We send information, respond to queries and/or other requests or questions
  • Process ordering and sending information and updates about orders.
  • Send additional information related to your product and/or service
  • We continue to send emails to our customers after the initial transaction has occurred.

We accept the following:

  • Do not use fake or misleading topics or email addresses.
  • Define the message as an advertisement in some reasonable way.
  • Include the physical address of our office or site seat.
  • Monitoring third-party marketing services for compliance if used.
  • Confirm withdrawal/write-off requests quickly.
  • Allow users to opt out of the subscription using the link at the bottom of each email.

If at any time you would like to opt-out of receiving future emails, you can email us at london@londonhotel.bg and we will immediately remove you from ALL correspondence.

Contact us

If you have any questions about this privacy policy, you can contact us using the information below.


3 Musala Str.

Varna, Varna 9000



Аристократичен стил | Бароков интериор | 100 години история

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Aristocratic style | Baroque interior | 100 years of history

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