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This Privacy policy has been compiled to better serve those who are interested in the way their personal information is used online.

Please read our Privacy policy carefully to obtain a clear understanding of how we collect, use, protect, or otherwise process your personal information in accordance with our website.

Who we are

The address of our website is: https://londonhotel.bg. The site is owned by Grand Hotel London.

What personal data we collect and why we collect it

When ordering or registering on our site, you may be asked to enter your name, email address, telephone number or other details in order to contact you.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, register for our newsletter, respond to research or marketing communications, browse the website or use certain other site features In the following ways:

  • To quickly process transactions.
  • Send periodic emails about your order or other products and services.


If you have an account and sign in to this site, we’ll set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal information and is discarded when you close your browser.

When you sign in, we’ll also create a few cookies to keep your sign-in information and screen display options. The entry cookies last for two days, and the cookies on the screen last for one year. If you choose “Remember Me”, your user name will stay for two weeks. If you sign out of your account, your login cookies will be removed.

If you turn off cookies, it will not affect the user experience.

Cookies are small files that a site or service provider transfers to your computer’s hard drive through your Web browser (if you allow it), which allows the systems of the site or service provider to recognize your browser and capture and remember Certain information. For example, we use cookies to help us remember and process the products in the shopping basket. They are also used to help us understand your preferences based on previous or ongoing activities on the site, allowing us to provide you with improved services. We also use cookies to help us gather aggregated data about site traffic and site interaction so that we can offer better practices and tools on the site in the future.

We use cookies for:

  • Understanding and preserving user preferences for future visits.
  • Track ads.

You can choose to alert you every time a cookie is sent, or you can choose to turn off all cookies. Do this through your browser settings. Because each browser is different, look in your browser’s Help menu to learn the correct way to change cookies.

Embedded content from other websites

Articles on this site may include embedded content (such as videos, images, articles, etc.). Built-in content from other websites behaves in the same way as if the visitor visited the other website.

These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with this embedded content, including tracking your interaction with the embedded content, If you have an account and have logged into this site.


Google’s advertising requirements can be aggregated from Google’s advertising principles. They are introduced to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

Google, as a third party provider, uses cookies to serve ads on our site. Google’s use of the cookie allows it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of the use of the cookie by visiting the Google AD and content network privacy policies.

We implemented the following:

  • Reporting impressions on the Google display network
  • Reporting of demographics and interests


Users can set preferences for how Google advertises you by using the Google Ads Settings page. Alternatively, opt-out by visiting the Network Advertising initiative opt-out page or by adding the Google Analytics exclusion browser add-on.

According to the GDPR, we agree to the following:

Users can visit our site anonymously.

After creating this privacy statement, we will add a link to it on our homepage or at a minimum on the first significant page after entering our website.

Our privacy link includes the word “privacy” and can be easily found on the above page.

You will be notified of any changes to the privacy policy:

  • On our Privacy page

You can change your personal information by:

  • Send us an email
  • By signing in to your account

How is our site processed no track signals?

We comply your desire not to track, install cookies, or use advertising when there is a “do Not track” (DNT) browser mechanism.

Does our site allow tracking of third party behavior?

It’s also important to note that we don’t allow third-party behavior tracking

Child protection of personal data online

We do not sell specifically to children under the age of 13 years.

How long will we keep your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so that it can automatically recognize and approve follow-up comments instead of keeping them in the moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Website administrators can view and edit this information.

What rights do you have on your data

If you have a profile on this site or left comments, you may want to obtain an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we delete any personal data that we hold about you. This does not include data that we are obligated to keep for administrative, legal or security purposes.

Where we send your data

Visitors ‘ comments can be verified through an automated spam detection service.

How we protect your data

We do not use scan and/or scan vulnerabilities in PCI standards.

An external PCI-compliant payment gateway handles all CC transactions.

We use regular scanning for malware.

Your personal information is located behind secure networks and is only accessible to a limited number of individuals who have special access rights to such systems and are required to maintain the confidentiality of the information. In addition, all sensitive/credit information you provide is encrypted using Secure Socket Layer (SSL) technology.

We implement various security measures when a user submits a request, logs in, submits, or accesses it to maintain the safety of your personal information.

All transactions are processed by a vendor and are not stored or processed on our servers.

Disclosure by third parties

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information, unless we warn users in advance. This does not include partners for website hosting and other countries that help us manage our website, conduct our business or serve our users, as long as these parties agree to keep this information confidential. We may also provide information when its release is appropriate to comply with the law, enforce the rules of our site or protect the rights, property or safety of ours or others.

However, information about non-personally identifiable visitors may be provided to other parties for marketing, advertising, or other use.

Third-party links

Sometimes at our discretion we may include or offer products or services to third parties on our website. These third party sites have separate and independent privacy policies. Therefore, we are not responsible or liable for the content and activities of these linked sites. However, we strive to protect the integrity of our site and to welcome any feedback on these sites.

We collect your email address to:

  • We send information, answer inquiries and/or other requests or questions
  • Process orders and send information and updates about orders.
  • Send additional information related to your product and/or service
  • We continue to send emails to our customers after the initial transaction has occurred.

We accept the following:

  • Don’t use fake or misleading topics or email addresses.
  • Define the message as an advertisement in some sensible way.
  • Include the physical address of our office or the site’s headquarters.
  • Monitoring of third-party marketing services for compliance, if used.
  • Confirm opt-out/unsubscribe requests quickly.
  • Let users unsubscribe by using the link at the bottom of each email.

If at any time you would like to opt out of receiving future emails, you can email us at london@londonhotel.bg and we will immediately remove you from ALL conversations.

Contact Us

If you have questions about this privacy policy, you can contact us using the information below.


Ul. Musala Soft 3

Varna, Varna 9000